Refund policy
Last updated: 08/12/26
We want you to be genuinely happy with your Martini Club Co / Max Hospitality gear. This policy explains how returns, exchanges, and refunds work.
Return Window
You have 14 days from the date of delivery to initiate a return. Requests made after this window will not be accepted, except where required by law.
Condition Requirements
To be eligible for a return, items must be:
- Unworn, unwashed, and unused
- In original condition with all tags attached
- In original packaging where applicable
We reserve the right to refuse a return or issue only partial credit if an item shows signs of wear, damage not caused by us, or alteration.
How to Start a Return
Email martiniclub.co@gmail.com with your order number, the item(s) you'd like to return, and the reason. We'll respond within 2 business days with return instructions, including the return address.
Please do not send items back without first contacting us, unauthorized returns may be delayed or refused.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for items lost in transit back to us.
Refunds
Once we receive and inspect your return, we'll notify you of approval or rejection. Approved refunds are issued to your original payment method within 5–7 business days. Please note your bank or card provider may take additional time to post the refund.
Original shipping fees (if any were charged) are non-refundable.
Exchanges
We currently process exchanges as a return followed by a new order, to ensure the fastest turnaround on getting you the right size or item. Email us and we'll walk you through it.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo of the issue. We will replace the item or issue a full refund, including shipping, at no cost to you.
Final Sale Items
Items marked "Final Sale" at the time of purchase are not eligible for return, exchange, or refund, except where required by law (e.g., defective merchandise).
International & EU Customers
If you are shopping from the European Union, you are entitled to a minimum 14-day right of withdrawal from the date of delivery under EU consumer protection law, in addition to and independent of the policy above. To exercise this right, contact us within that window.
Order Cancellations
Orders may be cancelled free of charge any time before they are fulfilled/shipped. Once an order has shipped, it is subject to the return policy above rather than cancellation.
Questions
Reach out to martiniclub.co@gmail.com, we're a small, real team and we'll get back to you personally.